Shipping Policy

At Royal Aroma, we are committed to delivering your favourite fragrances quickly and securely throughout New Zealand.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Estimated delivery times within New Zealand:

Auckland: 1-3 business days
North Island: 2-5 business days
South Island: 3-7 business days

Please note that delivery times may vary during peak seasons, public holidays, or due to courier delays.

Shipping Costs

Shipping fees are calculated at checkout based on your location and order size. Any promotional free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Royal Aroma is not responsible for delays or lost parcels resulting from incorrect address details.

Damaged or Lost Parcels

If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your shipment so we can assist with a resolution.